Add Extra Shipping to your order | Express Post | Parcel Post | XS Parcel
Add Extra Shipping to your order | Express Post | Parcel Post | XS Parcel
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Organise Your Split Delivery
Receive 2 parcels: 1 now, 1 later | Fast shipping on in-stock products | Australia Post
If you're adding in-stock items AND a custom bow order, personalisation, or pre-ordered items to your cart, you can select to have your in-stock items shipped now, and your customs/pre-orders shipped later with our split delivery option.
You can choose to have your second parcel shipped via these Australia Post options:
- Parcel Post: tracked, please check the Australia Post website for delivery timeframes from postcode 6172. This is on top of the production time for your custom order. Generally, it's about 5-8 business days Australia-wide.
- Express Post: tracked, please check the Australia Post website for delivery timeframes from postcode 6172. This is on top of the production time for your custom order. Generally, it's about 1-3 business days Australia-wide.
- XS Large Letter: there are strict size limitations on the XS letter - your product/s need to be able to be shipped flat, in a box that is less than 2cm thick. Please keep this in mind when choosing this option; the "safe" option is to select Parcel or Express Post. This is an untracked letter service. Generally, it's about 2-3 weeks for letters to arrive Australia-wide.
- Courier: tracked. Although our couriers tend to estimate a 1-3 day delivery, there have been delays in the network from time to time. Please get in touch with us if you have questions about our courier choices in relation to your order.
We will be in contact with your via email if we have any questions about your order, or SMS if there is no response within 24 hours.
For further details, see our Shipping Policy.
NOTE: If you only need 1 parcel shipped, our regular shipping options are shown in the Checkout process. This option is ONLY for orders were we need to split the delivery.
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Shipping Info
Shipping Info
- Orders are processed next business day
- Australia Post options available at the Checkout
- Free Pick-Up available from our Shoalwater, WA site
- See below for info on Pre-Orders/Backorders/Custom Orders
- For more info, see our Shipping Policy
Pre-Orders + Custom Orders
Pre-Orders + Custom Orders
In many cases, we're in-stock and ready to ship next business day.
Pre-Orders / Backorders / Custom Orders: You'll know if your item/s are in-stock or available on pre-order by the status messages.
- All pre-orders are accepted with a non-refundable pre-payment.
- Lead times are noted on the product pages.
- Although we always quote 4-8 weeks, it is likely your items will be with you well within this time period. We're much happier to be "safe than sorry"!
Shipping of Pre-orders:
If you've added other items to your cart that are in-stock now, we'll be in touch to see whether you want us to ship everything together, or you can add in a second shipping fee. As a default option, we will post your order once everything is in-stock.
If you have any questions about your order, please reply to your Order Confirmation email (that way we have your order specifics handy!), and we'll be most happy to help!
Need something in a specific timeframe? Email Hello@SchoolPonytails.com.au with your enquiry.

Let customers speak for us
from 450 reviewsVery happy with our products! Perfect match to my daughter’s school colours!
So much variety. Friendly and efficient communication. Love that I can collect outside of business hours. Thank you
These are amazing! We are using them for our competitive gymnastics girls and they are such high quality and the parents love them too!
Great communication. Super fast delivery. Appreciate the help and how easy you made the purchase and delivery process.
Gorgeous products and I also received a free one was a beautiful surprise
Gorgeous item and I received a free accessory which was a beautiful gesture. Very happy and will definitely purchase again
We ordered a mix of custom colour combinations and stocked items for school. They did an amazing job!
Great communication around time frames and updates for the custom work. Their website was also very informative before we even ordered custom.
Very timely delivery, especially having to cross country from WA to QLD (and this was even during the peak Back to School time).
They are huge and my girls are so excited to wear them on their first day of school!
Bought this hair tie for granddaughter's netball uniform. I have since ordered more in school colours. I'm so glad to have found this store and will definitely be back for more.
We recently purchased some blue bowtie hair bands for book week and my daughter loved them so much we ordered 8 more in different colours.
Great products and colour for school! Thank you!
Bought these for a netball carnival and they were awesome. Well made, great colours and didn't lose their shape throughout the day. Will be buying more for the whole team next season!