Terms of Service

OVERVIEW


This website is operated by School Ribbons Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to School Ribbons Pty Ltd. School Ribbons Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall School Ribbons Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless School Ribbons Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of our location.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Hello@PonytailsAndFairytales.com.au

End of document.

Shipping FAQs

Delivery Time Impacts: Australia Post

  • We highly recommend choosing a tracked service for all parcels (i.e. not large letter). We have more insights and ability to ensure your parcel is delivered. Letters are the first service to be slowed down if there is a reason for delays in the network.
  • Weather events (floods, fires, etc), train derailments, and coronavirus issues are common causes of freight delays. From time-to-time, Australia Post will indicate delivery delays across a number of their services, including the Express Post network. This can include OUTGOING and INCOMING mail. We will continue to get your parcels on their way urgently, however once we lodge them with Australia Post, we're at the mercy of the system! We continue to believe that the Australia Post network provides the most reliable service nationally and internationally, and ask for your patience in your delivery. Please see the Australia Post website for their most recent domestic interruptions.
  • If you have an event or other time requirement for your purchase, please take these delays in to consideration, and consult the Australia Post website to advise you on your delivery, as we cannot take responsibility if an item does not arrive to you in time due to postal delays. We recommend using a tracked shipping method (i.e. not large letter) as it's more reliable.
  • Please check your tracking, which is emailed to you if you choose Parcel Post or Express Post, and can be found inside "order details" on your shipping confirmation.
  • Express Post continues to be the fastest option for delivery. If you have ANY time constraints, choose this method.
  • We strongly advise against the "Large Letter, untracked" option. Yes, it's the cheapest, however it's also the first to be "slowed down" in favour of moving tracked parcels quicker should there be an issue.
  • ALL custom orders and pre-orders are likely to be effected by any freight delay. Turnaround time for custom orders or out of stocks is 4-8 weeks, plus your delivery time. These freight-related delays apply to ALL quoted delivery times, on this page and site-wide, and are out of our control. We do endeavour to keep to the estimated times when feasible.

When will I get my order?

Add to Cart

This message indicates that we are most likely in-stock, and your product will be shipped on the next business day. Get your order in before 9am AWST, and there's a good chance it will be shipped same day!

Pre-Order

This message indicates that we are low in stock, or out of stock. We may have a delivery in transit, or may need to manufacture more of these for you.

We always quote 4-8 weeks for any item that is out of stock (but they're generally shipped to you in about 3 weeks; we just like being safe with dates!). 

Personalised products have set order cut-off dates. Please see the individual product page for details.

T-shirts can take up to 7 business days to arrive.

Chinese New Year factory closures may hamper our incoming deliveries. This occurs between January - March annually. See below for more details on ETAs.

Orders shipped by Australia Post

TRACKED PARCELS

  • For tracked parcels, we email the tracking link to you in your Shipping Confirmation email. If you can't see it, click "View Your Order" on your Shipping Confirmation email; this will click through to the tracking details. If you're still having troubles, reply to your confirmation email, and we'll get back to you ASAP.
  • For tracking, please use the provided AusPost tracking link, or the AusPost website.
  • We highly recommend downloading the AusPost app. You can manage your parcels in transit (even change delivery addresses!).
  • All dates are estimates and actual delivery dates may vary (please contact Australia Post for an estimated delivery time from the 6171 postcode).  

XS Large Letter - size limited, untracked: 

  • Please note that this is an untracked "large letter" service and must fit within the strict Australia Post size guidelines.
  • We cannot trace this order once it is in the mail.

Delivery to Parcel Lockers or PO Boxes may incur extra fees if the shipping supplier charges them. Letters cannot be shipped to Parcel Lockers (check your Parcel Locker T&Cs). If undeliverable, your letter will be returned to us in ~4-6 weeks.

Tracked Parcel Post:

  • Can take 5-10 business days. Refer to Australia Post for estimations from the 6171 postcode

Tracked Express Post:

  • Can take 1-3 business days. Refer to Australia Post for estimations from the 6171 postcode.
  • Orders shipped by Express Courier (e.g. StarTrack National Premium ATL, TNT)

AEROSOL PRODUCTS: 

  • Please note that these products (e.g. coloured hair spray) can not be sent via Australia Post's services.
  • Orders of aerosols will have the option for Road Only courier services, Australia-wide. We will be in contact if there are any adjustments required in regards to your shipping charges.
  • Hair spray products may not have the "Free Delivery to School" offer available, due to the high shipping costs associated with these products.

StarTrack orders usually take 1-5 business days from order fulfillment. 

  • All StarTrack National Premium ATL orders come with Authority To Leave - please be sure you have written your delivery address correctly. Refer to StarTrack for estimations from the 6171 postcode.

FREE Pick-up from our WA DC

  • Just choose "Pick-up" as your delivery option
  • Unless otherwise advised, collection is Monday - Friday 9am - 1pm
  • Please note that we do not keep any cash or valuables on the premises
  • You will find us on the corner of Toynbee Way and Paxton Way, at Unit 4, 21 Paxton Way, Port Kennedy (we're inside the Silicone Beads Australia building).

Deliver to school

This is really important:

All "deliver to school" orders are held back in our Distribution Centre for the shipping date set by your fundraising school or club.

This could be the next day, or it could be weeks or months away. Please contact your school or club's parent committee to confirm the next delivery date. It's usually once per school term.

If you would rather get your order now, you can certainly choose Parcel Post or Express Post, and we'll get it on the way!

Orders arrive individually packed and labelled. Select your school from the drop down menu, and take note of the delivery time frame. This option is only available to those with students enrolled at the school / club.

If you choose "Deliver to School" as your shipping method, but we can't see your school details, we'll get in touch by email. If your school isn't registered to fundraise, there will be shipping costs associated with your order, so we'll forward you an invoice. 

If your school's not registered, and you'd like to present some info to them, we can send you an Info Kit.

Custom orders

Custom items are likely to need manufactured, and this takes 4-8 weeks. All orders containing custom items will be posted once all items on the order are available, unless you select otherwise.

If we have some products from your order in-stock now, we'll contact you via email with an option for split delivery if you've not made the selection already.

  • If you choose this option, we would send your in-stock items now, and your custom items when they arrive.
  • There are extra shipping costs associated with this option, so we'll send an invoice incase this is the option you'd prefer.
  • Just reply to the email, or pay the invoice, to have your order split in to 2 parcels. 

Please note that during the Chinese New Year period (this changes every year, but occurs from late January - March), custom orders will take up to 12 weeks to arrive. 

International orders

Thanks for checking out our Aussie bow store!

  • Customs in your country may charge taxes when your parcel arrives
  • We do not automatically include your country's taxes when you purchase. Please keep this in mind when evaluating the cost of your goods
  • We use international couriers and Australia Post to ship internationally.
  • All products, shipping, and pricing is quoted in $AUD

Wholesale orders

Shipping fees go by weight/cubic size of your parcel. As a general guide:

  • Small satchels to 5kg = $10.60 shipping by Australia Post Parcel Post service
  • Medium satchels to 5kg = $14.50 shipping by Australia Post Parcel Post service
  • Large satchels to 5kg = $18.25 shipping by Australia Post Parcel Post service
  • Extra large satchels (e.g. 300 curly ties) to 5kg = $21.95 shipping by Australia Post Parcel Post service
  • Orders with aerosols = $41+ shipping by StarTrack Road Express service, depending on the size of your order. Note that there are dangerous goods handling charges included in this price.  

Optional Express Post upgrades available (email for a quote).

Retail/online discounts and offers are not available to wholesale customers/purchases (as they are already discounted).

Office/Distribution Centre closures

  • New Year’s Day
  • Australia Day
  • Labour Day
  • Good Friday
  • Easter Monday
  • Anzac Day
  • WA Day
  • Queens Birthday
  • Christmas Day
  • Boxing Day
  • 2 weeks circa Christmas and New Year: limited hours. Shipping delays may occur, and Click and Collect times will vary/may be unavailable. Please check our Facebook page for the most up to date information
  • New Year's Eve

If you have any further questions about your order, email us at Hello@SchoolPonytails.com.au or click the Message Us button at the bottom of this page.